08 May

Steps for resolving online casino player payout problems

Posted by ,

Winning in a slots game, watching the ball land on your selected number or beating the Blackjack dealer is the stuff that any casino player will only dream of. And taking back what’s rightfully yours should be no problem. By placing a request in the casino’s cashier for a withdrawal, you can be assured of prompt service ans no payout problems.

There are various reasons why a casino will refuse or delay making a payment to the players account and for a player it looks like a payout problems. One of the most common one, is due to lack of sufficient information provided by the player with regard to making a withdrawal. Another issue is the failure to satisfy the terms and conditions required for making a withdrawal.

In spite of meeting all the conditions as specified by the online casino banking policies, if you have the misfortune of not having your winnings cashed out, there are several resources that you can opt for during the payout problems.

Take the customer support teams help during payout problems

Naturally the first step during any payout problems is that you should contact the online casinos customer support service. All the online casinos have a helpful support team that should do the trick. Available 24/7 this team is the face of the casinos. It is the first link that the players have for getting their payout issues sorted out.

Internet advancement has made it easy for the players to contact them round the clock from anywhere and at any time. Depending on the online casino mobile, different facilitates are available for the players. Email and chat facilities are the preferred modes of communications.

The customer support team are capable of resolving almost all of the minor payout issues at their level. If this is not sorted out at this level, then it is necessary to the next level of escalations.

Contact the casino Webmasters/managers

If the support team is not able to resolve the issue (which is very rarely); then the managers are the next level of help available to the players during the payout problems. They have powers which can be used with discretion and on a case to case basis. Most of the payout issues will be sorted out at this level.

Any escalation beyond this level is a serious matter which requires an immediate solution. The negative reviews by the players in forums are a huge disadvantage to the casinos, creating negative publicity.

Report to the Licensing or the games software providers

If the resolution offered is not to your satisfaction during your payout problems, then you can contact the casinos regulatory bodies. eCOGRA, Interactive Gaming Council, Gambling Commissions, Online Players Association are some of the Casino watchdogs that are founded to protect the players rights and interests.

Usually the casino games software providers are the big league players with solid reputation. They have a separate grievance cell which will help in player’s disputes between them and the casinos to which they provide the software.

Legal Recourse

This is the last resort that is available for the players if nothing works during your payout problems. It is an extreme step which will impact both the players and the casinos. Whoever is found at fault will face a lot of hardship and public attention (negative and positive).

The online casino player will most likely not face any major issues, if they play at reputed casinos. Before playing with real money, doing a prior research about the casinos will save a lot of hardship and trouble.